Fire Starter of the Month

Methodist Healthcare in San Antonio, TX is the Fire Starter of the Month for July.

The Age of HCAHPS

Read "The Age of HCAHPS: Four Reasons Why Those 27 Survey Questions Will Change Healthcare Forever." Everyone is looking for a silver bullet, and HCAHPS is the closest thing we have to one. Raise HCAHPS scores and many other problems will fix themselves. This includes readmissions and hospital-acquired infections, both of which are extremely costly to healthcare organizations.

Studer Group Partners Outperform Their Peers

In fact, based on the information posted on the Hospital Compare website, Studer Group partner hospitals outperform their peer organizations by an average of 20 percentile points across HCAHPS measures. Congratulations to our partners. We know through years of firsthand study that hospitals can move the patient experience. When hospitals set out to make the quality of care they provide the absolute best it can be—always—the scores will take care of themselves.

(Partner-Only Resource) How to Build HCAHPS into Eleven Tactics You are Already Doing

Learn how to add HCAHPS into Studer Group evidence-based tactics that will improve the Communication with Nurses Composite.

Coming soon

A Great First Impression: Insights on Creating a Profitable ED

Journal of Emergency Nursing Publishes Three Studer Group Best Practices for Excellence in the ED

The emergency department is the major point of entry for the largest number of patients arriving to your hospital. Typically, the ED accounts for 50 percent of inpatient admissions, 75 percent of plain radiographs, and 50 percent of CT scans and ultrasounds in the entire hospital.

And it's not just about numbers, it's about perceptions. The experience your patients have in the ED set the stage for how they perceive their entire hospital stay. As ED patient satisfaction rises, so does inpatient satisfaction.

The message is clear: to grow patient satisfaction, loyalty, and volumes hospitalwide, it's critical to make a positive first impression with patients in the ED. (Yes, we know it's challenging—but it really can be done!)

Three tools and tactics to help you create an excellent (and ROI-driven) emergency department are found in a three-article series written by Studer Group coach and ED expert Stephanie Baker and published in Journal of Emergency Nursing.

Read abstracts of these articles, published in the 2010 March, May, and July issues of JEN.

IHI Names Maureen Bisognano President and CEO

The Institute for Healthcare Improvement (IHI) announced that Maureen A. Bisognano, IHI’s Executive Vice President and Chief Operating Officer, will become its President and CEO. She will succeed Donald M. Berwick, MD, MPP. Maureen Bisognano, an elected member of the Institute of Medicine of the National Academy of Sciences, has served as Executive Vice President and Chief Operating Officer at IHI for the last 15 years. In so doing, she advises health care leaders around the world, is a frequent speaker at major conferences on quality improvement, and is a tireless advocate for change. She is also an Instructor of Medicine at Harvard Medical School and a Research Associate in the Division of Social Medicine and Health Inequalities at the Brigham and Women’s Hospital.

Maureen Bisognano will be a keynote speaker at this year's What's Right in Health Care^SM conference in Dallas, TX.

Indiana Rural Health Association Leadership Seminar

Quint Studer, founder and CEO of Studer Group, and named by Modern Healthcare as one of the "Top 100 Most Powerful People in Healthcare," will be speaking on Friday, August 13th at the 2010 Indiana Rural Health Association Leadership Seminar at the French Lick Resort in French Lick, IN. In addition to hearing Quint, each attendee will have the opportunity to meet Quint at a lunch and book signing immediately following his keynote.

Click here to learn more about the Indiana Rural Health Association Seminar view the event agenda and/or to make a reservation to attend.

We hope to see you there!

Studer Group's Daily Featured Stories

Studer Group's Daily inspirational stories serve as a reminder about why we answered this calling and why we stay with it-to serve a purpose, to do worthwhile work, and to make a difference. Read today's story and learn how to have the stories delivered directly to your inbox.