Fire Starter of the Month

Clark Memorial Hospital is the Fire Starter of the Month for May.

Hardwired Results Issue 10 - Spring 2008

Emergency Department Rounding

This DVD provides the how-tos for implementing Emergency Department hourly rounding on patients to improve safety, quality and patient satisfaction, and shows what hourly rounding looks like with use of vignettes shot in a large emergency room. Click here to learn more.

Our Calling is Caring:
Read a Testimonial of How Discharge Calls Impact the Lives of Patients and Families

Studer Group is proud to highlight partners and leaders who are making a difference in the lives of patients through post-visit calls by sharing a monthly testimonial of the difference these important clinical calls contribute. Please read our featured story, "Saving a Life," from Baylor Medical Center at Irving.

Featured Story

Read about some hospital staff who work for the rewards and the people they serve. Dakota is day 248 in our book, What's Right In Health Care: 365 Days of Purpose, Worthwhile Work and Making a Difference.

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Featured Studer Group Conversations: Discharge Phone Calls

Click here to view this month's featured Studer Group Conversation: Discharge Phone Calls with Joseph McCrory.

Discharge Phone Calls and HCAHPS

With 81 percent of patients requiring assistance with basic functional needs failing to receive a home care referral (Clark, Evidence-Based Practices), discharge calls not only save lives and impact caregivers, they also impact on key HCAHPS questions. Click the above link to see what questions can be improved through post-visit calls.

Hardwiring Excellence hits BusinessWeek Bestseller List

BusinessWeek is a weekly business publication edited to keep readers informed of important news that affects the business community in the U.S. and abroad and to interpret, analyze and evaluate these news events for business management. It has a circulation of 919,343 and a one page ad rate of $73,500. The site receives approximately 3,149,843 visitors per month.

Results That Last is a Wall Street Journal Best Seller!

Results That Last has been listed on the Wall Street Journal's list of bestselling business books. This means that when many non-health care leaders are reading Results That Last, they are seeing that there is much to be learned from leaders in health care. To those who have purchased Results That Last and given it to leaders you know, thank you.

Literature Search: Discharge Phone Calls

AHCR reviewed 29 journal articles published 1981-2004 to aggregate research findings on the validity and value of hospital staff making discharge phone calls to patients.

Featured Article: "Discharge Phone Calls Deliver Quality Care, Higher Patient Satisfaction"

Not only do post-visit phone calls engage staff and offer an opportunity to harvest reward and recognition for high-performing physicians and employees, but patients are wowed by the calls. It makes them feel cared about as a person, one of patients' top three priorities when they are in the hospital.

Discharge Call Manager^SM - Results in Patient Safety and Satisfaction

Discharge Call Manager^SM is a web-based application that allows nursing staff to easily conduct discharge follow up calls to reduce patient anxiety, complaints and claims, while improving compliance and clinical outcomes, and immediately disseminate the information throughout the organization.

Purpose Newsletter from MUSC

Click here to download the "Purpose" newsletter by Studer Group partner, MUSC.

In The News

• Congratulations to Lehigh Valley Hospital and Health Network for being the award recipient, once again, in The Hospital and Health System Association of Pennsylvania’s Annual Achievement Awards program. The entry titled, "Rounding It Up for Quality Patient Care Outcomes," was selected as the recipient in the 'Patient Care' category. 6T staff members reviewed the evidence on the patient rounding concept and adapted the same into their own unique protocol for their patient population. The goal was to create a transforming experience for both patients and staff by hardwiring hourly patient rounding by clinical staff members as a standard of care.

• Studer Group Partner, Aramark, ranks first in its industry on Fortune's list of America's most admired companies. Aramark celebrates a decade of placing among top three in its category. Click here to read more.

• Congratulations to Steve Ronstrom, CEO of Sacred Heart Hospital in Eau Claire, Wisconsin, for being recognized with a Catholic Charities "In My Name" award. Click here to read more.

• AHA News Now is reporting that HCAHPS data will be released on March 27th. AHA also reported that the Hospital Compare website will display hospital- specific payment and volume data based on Medicare fee-for-service claims for 43 diagnosis-related groups from fiscal year 2006. This information is currently displayed on CMS’ website. Click here for more information.