Baldrige Coaching

Studer Group tools and Baldrige criteria are road maps that work together to focus, align, and accelerate high levels of performance excellence. Whether you intend to use the criteria for internal process improvement, to apply for the Malcolm Baldrige award or to apply for a state quality award, Studer Group helps to drive results by ensuring results-focused alignment and accountability. Debbie Cardello, our Baldrige coach, will provide tactics, tools, and solutions to guide you through the milestones of your performance excellence journey.

Awareness—We will help your leadership team understand the Baldrige criteria and their value as a systematic management system
Assessment—We will conduct an initial assessment of your organization against the Baldrige criteria to help focus and align improvement efforts.
Application—We will coach your organization through application development in preparation for applying at the state or national level.
Advancement—We will assist your organization in using the feedback report from Baldrige to prioritize and accelerate your improvement efforts.

Our principles and tactics drive internal and external outcomes, including:

Greater employee pride and performance momentum
Ever-improving health care quality and value to patients
Attracting the best physicians and administrators who want to partner with organizations that meet or exceed community expectations
Greater leverage in negotiating favorable managed care contracts and insurance rates
Improved bottom-line results across a balanced set of outcomes

Baldrige asks organizations the following questions:

What is important to our business?
How are we addressing what's important?
What results are we achieving?

"The Baldrige Criteria is helping Baptist Easley accelerate our performance excellence journey. Our Baldrige journey, aligned with our deployment of the Studer Group principles and tools, is helping us focus our strategic direction and accomplish our vision. Paul has helped us on many different levels: with his help, we were better able to self-assess our hospital from a high level perspective, address specific opportunities for improvement, and enhance our ability to understand how we can reach even higher levels of performance excellence."

Roddey Gettys, COO
Palmetto Health Baptist Easley
Easley, SC

Use the Related Tools:

Baldrige 2009-10 Health Care Criteria

For more information:

If you are interested in learning more about how Studer Group can help your organization with your Baldrige or Baldrige-related improvement efforts, please contact Stephanie Stephens, or click here to request information.

Hardwired Results Issue 6

This issue features an in-depth look at the Baldrige journey to performance excellence and how Studer Group tools address the Baldrige Criteria. Take the self-test: Can Baldrige Move Your Organization Faster?