Studer Covenant Alliance

The Alliance combines the hardwired processes of Studer Group with the expertise of Covenant Hospice in providing end-of-life care to help others in this arena make a greater difference. The Alliance will provide evidence-based tools and processes that hospice and palliative care organizations can immediately use to create and sustain outcomes in service and operational excellence. Partner organizations see clear results in the areas of higher employee retention; greater physician, patient, family, and customer satisfaction; healthy financials; growing market share; and improvements in various other quality indicators.

The Studer Covenant Alliance Mission is to make a difference in the lives of patients and their loved ones facing life-limiting illnesses by advancing the hospice philosophy; provide leadership development and coaching services; develop new tools and teaching materials; and host training institutes as we strive to broaden and fulfill life's journey and foster a deeper understanding of end-of-life care for those we serve.

Services the Studer Covenant Alliance provides:

• Coaching focused on the end-of-life environment
• Excellence in End-of-Life Care Institute
• Leadership Development Training built around the specific needs of end-of-life care
• Specialized Coaching for those in a rural end-of-life environment

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About Covenant:

Covenant was recently recognized as a recipient of AHA's Circle of Life Citation of Honor award for innovation in end-of-life care. Covenant Hospice is a not-for-profit organization that has achieved 13.1% in employee turnover, 98.8% of physicians satisfied with care, 100% patients satisfied with care, and 99.3% of families would recommend hospice services to others. Covenant's mission is to provide comprehensive, compassionate services to patients and their loved ones during times of life-limiting illnesses.

Since dying is a part of the normal process of life, the focus of Covenant Hospice is to enable patients to live as fully and comfortably as possible, to provide dignified palliative care, to assist patients' loved ones in coping with end-of-life issues and the eventual death of the patient, and to improve care for all patients at the end of their lives by example and education.

Covenant Hospice exists in the hope and belief that through appropriate care, education, and the promotion of a supportive community sensitive to the needs of the persons facing the end of life, patients and their loved ones may be able to obtain physical, mental, and spiritual preparation for the end of life, bereavement, and renewal.

If you would like more information about the Studer Covenant Alliance contact Chuck Lee and Susan Hoover.