Upcoming Webinars

4/15/2009

Service Recovery - I'm Sorry to Hear That

"I never know what to say when patients or family members have a complaint." Complaints are difficult to hear and even more difficult to respond to, yet responding to a complaint the right way gives you the opportunity to win a customer for life. Find out how to handle the most difficult of complaints we hear in healthcare. Join Leslie Bank for an hour that will change the way you handle complaints.

Presented by: Leslie Bank

5/6/2009

FREE WEBINAR

*FREE* Inspired Nurse

We're all inspired at the start of our nursing journey, yet the same qualities that often make nursing so rewarding in the beginning can also make it a challenge as time goes by. Do you remember your first few days as a nurse? The excitement, anticipation and sense of purpose that you felt? Join Rich Bluni, RN, Studer Group Coach, National Speaker and Author of the book Inspired Nurse for an action-oriented session that will help you to maintain and recapture the inspiration you felt at the start of your journey.

Presented by: Rich Bluni, RN

5/13/2009

Dealing with "Special" Colleagues

Disruptive behavior by healthcare professionals is first and foremost a threat to quality of care and patient safety, while also affecting staff morale and increasing cost burdens to a healthcare organization. This webinar gives healthcare professionals the needed tools and strategies to address disruptive conduct, providing a comprehensive plan adaptable to all healthcare organizations. The methods and tactics presented are an essential component of a plan to address The Joint Commission's July 2008 Alert entitled "Behaviors that undermine a culture of safety".

Featured Speaker: Gerald Hickson, MD, Faculty, Vanderbilt University Medical Center

5/20/2009

Leading Effective Meetings

Leaders report that as much as 33% of their time is spent in meetings and up to 50% of meeting time is unproductive! Develop the skills and use the tools to keep your meetings focused, brief and outcomes oriented. Join Bob Murphy, RN, Esq.,FACHE, Studer Group Coach and National Speaker for a productive hour of meeting effectiveness!

Presented by: Bob Murphy, RN, Esq, FACHE