Service Teams

A key way to drive process improvement and focus on service is to establish service teams.

Through service teams, employees are engaged to affect the culture and provide opportunity to create results. When employees see results, they understand and come more committed to change. Recommended service teams include:

• Rewards and Recognition
• Standards
• Outpatient Satisfaction Team
• Inpatient Satisfaction Team
• Physician Satisfaction
• Employer of Choice
• Measurement Team
• Service Recovery
• Communication Team