Tools
Rounding Tools
Hourly Rounding Tools
Thank You Note Tools
AIDETSM Tools
Selection and Retention Tools
Leader Evaluation Tools
Physician First Impression Tool
A good first impression by a physician reduces patient anxiety and sets the stage for the entire patient experience.Leader as a Coach Self Test
Leader as a Coach Self Test. Use this tool as an assessment in developing the leader's role as a coach.LDI Presentation Checklist
In preparing for upcoming LDIs this checklist will assist in making sure all the right equipment is requested before that important date.Ranking highmiddlelow® Performers - Differentiating Worksheet
The first step in preparing for highmiddlelow® conversations is to categorize your staff into high, middle, and low performance groups. Rounding and Thank you Note
Behavioral-Based Interview Questions
Behavioral-based interview questions are effectively used during the peer interviewing process and employee selection.
These questions are used to match candidate strengths to critical job competencies and use past behavior as a predictor of future success.
Moving On Up
Who are the low performers in your company? How will you know when they have reached the next level of performance? And what does that elusive goal—"high performance"—actually look like? Quint Studer, who helps his clients become high-performance organizations, says the following chart will answer those questions. It helps you put your low performers in context with everyone else...and provides an inspiring picture of what they could bring to your company.Physician Preference Cards
The Physician Preference Card is one tool that addresses all of the four physician satisfiers and hardwires a process that opens up communication with our physicians. When properly implemented, the physician and patient receive more connected quality care and service, we have taken action and personal suggestions to increase the physician's efficiency, the physician has provided input on what things are most important to them, and the physician knows we appreciate and value them.
Cost of Turnover Worksheet
Use this tool to calculate turnover in the end-of-life care industry.Direct Report Thank You Note Grid
The direct report thank you note grid was created to help hardwire the process of sending thank you notes to employees.Discharge Report
This Discharge Report is a tool developed by an organization in Colorado to improve their patient's perception of care of the discharge process.
The patient is asked a series of questions which prepare them for their discharge from the unit and for the upcoming call they will be receiving after they are home.
ED Triage Protocols
By starting care when the patient is triaged, patients feel they are being cared for promptly. They will be less likely to leave if their blood has been drawn or x-rays have been done. They will also be less anxious and more comfortable.Employee Opinion Survey
Access the employee opinion survey. This is a survey our leader development experts use to conduct interim checks on employee opinion and identify what is going well, and what can be improved.Employee Rounding 101
Nine simple steps to getting started.Flip n' Tell
The Flip n' Tell is a presentation tool that is used to communicate information consistently across an organization.Health Care Prayer
Use this prayer to open or close any LDI or session. highmiddlelow® Scenarios
How to Use Studer Group’s Leadership Needs Assessment Survey
The Leadership Needs Assessment Survey should be conducted annually to assess leadership needs. It is a support tool for designing targeted training.Leader Rounding Log
The Rounding Log is used as a tracking tool to help hardwire Rounding for Outcomes and provide consistency in the organization.
Patient Care Model
Physician Hospital Quality of Life Comment Survey
Engage physicians by asking about their quality of life and then taking action on priority items and communicating progress. Here are two sample surveys courtesy of Jay Kaplan, MD, FACEP to quickly and easily get physician feedback on satisfaction with key aspects of practicing both in the hospital and in the physician practice.Physician Satisfiers: Got Chart
Increase efficiency by using the "Got Chart" when calling physicians.Pillar Agenda Templates
We have created two agenda templates to allow you to facilitate a more structured meeting on your journey to service and operational excellence.
One provides an agenda by pillar format and the other provides a seven step meeting process and pillar template. Both use the same foundation and offer different ways for you to communicate to busy staff members.
Pocket Reminder Cards
Everyone in Sacred Heart’s ED carries a pocket card to maintain alignment on organizational priorities that impact patient satisfaction.Team Meeting Guidelines: "Rimmerman's Rules"
Dr. Rimmerman, who leads the patient satisfaction team of the Heart Center at Cleveland Clinic Foundation (CCF), developed a set of meeting guidelines affectionately called "Rimmerman's Rules."Tough Question Exercise
This exercise is designed to develop leader skills to answer the tough questions they receive from their staff.Work Day Assessment Tool
The Workday Assessment provides a tool whereby a leader can obtain a status of employee satisfaction and morale at any point in time.
A leader can use this assessment tool to set the stage and connect with their employees, implement an immediate morale survey and follow up on results to build awareness and employee dialogue.